职位详情
Sales and Service
• Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target
• Ensure a high standard of customer service and experience
• Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers
Operation
• Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation
• Ensure the store operation standard of his/her perimeter: stock management, after service, maintenance, CRM
• Monitor stock situation and ensure the operation standard of own perimeter to support sales & service
Product
• In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.
• Be responsible for market updates and give buying advises to store manager
People development and team management
• Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs
• Motivate team member with individual recognition via sales results, métier management, customer relationship management
• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts
• Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development
其他信息
语言要求:英语
公司介绍
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 14,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials.
Fifteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
爱马仕始于1837年,是一家忠于传统手工艺并集创作、手工制作与销售于一体的法国家族企业,如今在全球雇佣超过14,000名员工。秉持可持续发展和精益求精的精神,爱马仕以其有效的管理制度,培养出每位员工独立自主的工作方式。将以人为本和重视资源的理念深入到方方面面,爱马仕对品质的坚持和其精湛工艺,也得以代代延续和传承。十五种部类都满载爱马仕的无限创造力,并被呈现在全球300多家专卖店中。
工商信息
以下信息来自
统一社会信用代码
91310000757921741X