请务必在简历中写明税前薪资要求，否则不予安排面试。谢谢General Responsibilities: Daily operation handling included: receive and confirm the orders to customers，coordinate with vendors for vehicle arrangement and follow up the SOP and KPI to present a qualified service level to the customers 日常客服运营工作，包括订单处理，与供应商协调车辆安排,后续SOP及KPI管理等。 Follow up other instructions and tasks from direct superior 完成直接领导交付的其他工作。 Detailed Responsibilities: l Be responsible for daily operation included order taking, quotation offered, tracking report and monthly report maintenance 负责客户订单的管理工作,包括：订单处理、报价每日更新客户报表并制作月报告发送给客户。 l System maintenance, including order key in, master data input and update the tracking information when goods in transportation. 负责系统订单录入以及基础数据的维护,货物在途信息更新等。 l Keep a close communication with clients. Dispose of any customer complaint or outstanding issue as soon as possible. 密切联系客户，保持良好的沟通。发生投诉，着手调查原因和寻找补救措施，尽快解决客户问题。 l Be in charge of the KPI statistics and assess the completion of the project. 负责该项目的KPI的统计，评价项目的完成情况。 l To complete the billing statement both for customer and vendor 完成客户及供应商月结算帐单工作 l POD collection and archiving 业务回单的收集、整理与归档； 库房进出仓的管理 l Complete other appointed tasks 完成指定的相关工作。 l 仓库进出仓的监督与管理 Competency & Qualifications: - - Competency Requirements Desired Level* · Communication L2 · Customer Service L2 · Team Work L2 · People Management L2 · Problem Solving L2 · Result Orientation L2 Others - Qualifications Requirements · Knowledge & Skills Knowledge of CS, Microsoft Office, English, and outstanding 熟悉客服工作，熟练操作office软件，英语及普通话要求 · Education & Training College or above 大专以上学历 · Experience 3 years or above relevant customer service working experience 3年及以上客户服务相关工作经验 · Personal Characteristics Accountable and responsible, Positive attitude under high pressure, Patience 责任心强，积极主动，能在压力下工作，有耐心 Strong logical thinking ability, good communication and coordination ability 思维逻辑强，良好的沟通能力
职能类别：客服专员/助理