公司介绍：
韩国SK海力士 (SK hynix) 和 Infineon 新成立了一家名为SkyHigh Memory的合资公司，2019年4月开始启动全面运营。
SkyHigh Memory的设立旨在为消费者、网络、工业及汽车市场客户提供稳定的优质NAND产品供应。
SkyHigh Memory总部设立于香港，公司负责其SLC NAND产品的生产，分销和技术支持，同时负责下一代NAND产品研发的相关投资。
在中国，SkyHigh Memory在深圳/上海设有办公室，我们正在寻找更多的专业人士加入公司，并和公司一起实现半导体行业的成功和飞跃。
衷心希望各位能够加入SkyHigh，与我们共同发展。
有意应聘者，请电邮投递您的 “中/英文简历”，谢谢！
至少5年半导体存储相关工作经验，熟悉Nand, DRAM 特性及通信协议，有在存储器公司担任技术支持工作经验者优先。
Job Overview：
Customer Quality Engineer (CQE) manages assigned strategic customer accounts quality and ensures that SkyHigh Memory (SHM) provides an exceptional customer experience. This includes global strategies to improve customer experience by partnering closely with sales, engineering, and operations. A vital aspect of this position is to establish a real-time 360-degree view of the customer’s experience to proactively monitor and support our key customer accounts, resolve quality problems promptly, drive continual improvement, improve quality scorecards, and minimize the cost of poor quality by fulfilling customer requirements, being responsive, and building customer relationships. This position reports to CQE Team manager.
Position Responsibilities:
- Quality point of contact for assigned China and Asia strategic customer accounts.
- Provide the Voice of the Customer feedback to product management, product engineering, and manufacturing locations for characteristics that can become quality or application risks to the customer.
- Manages Quality / Reliability interactions with the customer, including regular communication and escalations.
- Provides technical support in evaluating products from a quality and reliability standpoint.
- Leads cross-functional problem-solving teams to investigate quality issues, minimize customer impact, product PPM, and cost of poor quality, and drive timely resolution.
- Influences without authority in efforts to achieve 4D/8D response time within target reporting days or less.
- Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within SHM.
- Carries out the global customer quality improvement strategy.
- Ensures compliance with SMH quality policies and procedures related to customer requirements.
- Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
- Partners with engineering and sales to establish trust with our customers by sharing our strategic quality roadmap and resolving problems promptly.
- Acts as a liaison between SHM and the customer for Product Change Notifications and other contractual obligations.
- Regularly conducts reviews with critical customers regarding product quality & delivery performance.
- Drives systemic corrective action and continual improvement for customers through training and implementation and use of an array of quality improvement tools.
- Regularly reports to management on the overall performance and effectiveness of the assigned global strategic customer account.
- Manage quality issues or inquiries for parts in assigned Global Product Lines. The details may be made at a SHM facility or a sub-tier supplier.
- Supports the MRB team functions for the disposition of non-conforming products.
- Visit local customers and travel within China and Asia to customer locations to review SHM products and applications as the customer is using them and to foster productive working relationships.
Qualifications:
- Bachelor’s Degree with a technical focus.
- 7+ years minimum quality assurance experience working in a global capacity.
- Preferred customer quality experience in the NAND and DRAM industry.
- Demonstrated ability to lead teams, forge solid internal relationships, and drive transformation globally.
- Knowledge and application of quality system regulations (ISO 9001, IATF16949 and ISO 14000).
- Have experienced the use of Lean, Six Sigma, Kaizen, 8D, and other advanced statistical methods, including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.
- Possesses strong leadership skills and executive-level presence.
- Self-motivated, efficient, able to work with little or no supervision, and committed to a team approach.
- Strong interpersonal, organization, and project management skills.
- Ability to prioritize responsibilities in a fast-paced work environment.
- Must travel to customers and other TE locations, including overnight and multi-day trips.
- Experience in core processes such as stamping, molding, plating, and assembly preferred.
Key Attributes Needed:
- Ability to understand and discuss technical engineering issues especially NAND and DRAM related.
- Ability to read and understand drawings and specifications.
- Comfortable interfacing with all organizational levels, including Executive Management and presenting to the customer.
- Ability to work on multiple concurrent projects.
- Must be able to meet deadlines.
至少5年半导体存储相关工作经验，熟悉Nand,DRAM 特性及通信协议，有在存储器公司担任技术支持工作经验者优先。
薪资：30-40万/年
上班地址：深圳市南山区华侨城汉唐大厦(华侨城地铁口旁）
福利：
周末双休，弹性工作，无加班
五险一金，商业保险
13薪/年，福利工资，业绩奖金，年终奖，语言或健身费福利
年龄要求：35-45岁
职能类别：质量工程师
关键字：IATF16949SPC8D报告客户质量管理（CQE）品质管理（QE）CPKCE认证CQE
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