logo
更新:2024-05-12
Customer Service Representative (职位编号:79682445)
8千-1.2万
上海  | 本科  | 社招
去申请
收藏
举报
职位详情
Job Description
Danfoss is seeking an enthusiastic Customer Service Representative to
establish and maintain good relationships with customers on behalf of the
company by taking complete responsibility for each customer account as
assigned. You will ensure that all customers’ requirements and needs are
completely met while upholding the company vision and mission. Extreme tact,
sensitivity and professionalism are necessary as you will have daily contact
with customers and will be a direct influence on their satisfaction.
Job Responsibilities
Responsibilities for this position include but are not limited to the
following.
* Solve customer inquiries via 400 Hotline, Email or WeChat.
* Level 4 customer order handling to ensure a total smooth order-to-cash flow.
* Take the lead generation project to bringing value to the company's
business.
* As a system expert, responsible for solving system issue and functionality
enhancements.
* As an expert in Service Excellence, handle team projects simultaneously and
independently while adapting to changing roles and priorities.
* Capture customer voice to improve service quality.
* Perform other tasks/duties as assigned.
Background & Skills
The ideal candidate possesses these skills.
* Bachelor degree and above, engineering major is preferred.
* Good command of Mandarin, proficiency English is preferred.
* Strong initiative, excellent communication, organization, and
problem-solving skills.
* Excellent knowledge of SAP, SFDC, MS Office etc. is plus.
* Manage multiple tasks/projects, while being flexible to changing priorities.
* Minimum 1 year in a call center environment is plus.
Employee Benefits
We are excited to offer you the following benefits with your employment:
* Bonus system
* Paid vacation
* Flexible working hours
* Possibility to work remotely
* Pension plan
* Personal insurance
* Communication package
* Opportunity to join Employee Resource Groups
* State of the art virtual work environment
* Employee Referral Program
This list does not promise or guarantee any particular benefit or specific
action. They may depend on country or contract specifics and are subject to
change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources
in smarter ways - driving the sustainable transformation of tomorrow. No
transformation has ever been started without a group of passionate, dedicated
and empowered people. We believe that innovation and great results are driven
by the right mix of people with diverse backgrounds, personalities, skills, and
perspectives, reflecting the world in which we do business. To make sure the
mix of people works, we strive to create an inclusive work environment where
people of all backgrounds are treated equally, respected, and valued for who
they are. It is a strong priority within Danfoss to improve the health, working
environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set
ourselves ambitious targets to protect the environment by embarking on a plan
to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, ***, national origin, age, disability, veteran status, or
other protected category.
职能类别:客服专员/助理
关键字:CSCSAP英语
工作地址
宜山路900号C座
公司介绍
丹佛斯是丹麦***的跨国工业制造公司之一,创立于1933年。丹佛斯以推广应用先进的制造技术,并关注节能环保而闻名于世,是制冷和空调控制,供热和水控制,以及传动控制等领域处于世界领先地位的产品制造商和服务供应商。丹佛斯已经在4大洲的100多个国家设有国际子公司及代理商网络,在全球拥有70间质量管理控制严格的工厂,每天生产250,000件高品质产品,有超过23,600位受过良好教育的员工向全球提供产品行销和服务。对用户承诺节能,舒适,安全和环保,是丹佛斯公司在行业内处于领先地位的坚实基础。
丹佛斯对中国的经济可持续发展有着长期的承诺。作为在欧洲成长起来的全球领先者,我们非常自豪地将中国作为我们的第二家乡市场。我们遵守当地的所有法律法规,依法纳税,积极赞助各种社会公益活动。公司为员工提供专业的职业发展路线和个人成长机会,包括每年派遣员工远赴丹麦进行培训。
丹佛斯中国在北京、上海、天津、广州、沈阳、青岛、成都和西安等12个城市设有销售办事处,在天津、海盐、鞍山、上海4个城市建有生产工厂。丹佛斯中国现有员工2600多人,在不久的将来这个数字将随着丹佛斯业务在中国市场的发展而迅速增长。我们期待有志之士的加入,与丹佛斯中国一同快速成长。
更多公司信息敬请查询丹佛斯中国公司网址 *************************。
Danfoss Introduction
Danfoss, founded in 1933, is one of the largest industrial companies in Denmark and a leading manufacturer in Refrigeration and Air-conditioning, Heating and Water Controls and Motion Controls. Danfoss is famous for promoting applications of advanced technology and concerns about energy saving and environmental protection.
Danfoss has 70 modern factories worldwide, and has established branches and distributor network across 100 countries in 4 continents. 250,000 quality products are produced from Danfoss each day, and over 23,600 well-educated employees are engaged in providing sales and services to our customers globally. Danfoss' promise of energy efficiency, comfort, safety and environmental friendliness has laid a solid basis for our leading position within the industry.
Danfoss has long-term commitment to China's continuous development. As a global company growing up in Europe, we're now proud to make China our second home market. Danfoss China abides by the local law and regulation, is a good tax payer and is active in various social activities. Danfoss provides professional career plan and personal development opportunities to our employees, including overseas training.
Today, Danfoss China employs over 2600 people in China with sales offices in 12 cities including Beijing, Shanghai, Tianjin, Guangzhou, Shenyang, Qingdao, Chengdu and Xi'an, etc., we also have factories respectively in Tianjin, Haiyan,Anshan and Shanghai. In the near future the employee number is expected to increase rapidly with the fast growth of Danfoss business in the Chinese market. We welcome more competent candidates to join us and grow with the fast growing company.
For further information please consult Danfoss China website *************************.
公司地址:上海市宜山路900号科技大厦C座
地铁9 号线漕河泾开发区站1号口,出站步行三分钟即可。
三,四号线宜山路站不出站换乘9号线,到漕河泾开发区这一站。
(附近公交:804,131,89,152,927,上嘉线等)
若用人单位提供虚假招聘信息,以担保或其他任何名义收取财物,扣押或以保管为名索要证件,都属于违法行为,应当提高警惕。
发布于前程无忧