Functional Responsibility
1.Contact with customer, acknowledge of the demand and requirement;
负责与客户进行联系，掌握客户的出货需求及服务要求；
2. Plan vessel schedule and price accordingly to SOP;
根据客人需求安排合适货运方式，严格执行全段服务设置的SOP；
3.Coordinate with op /customer to settle customer consulting;
沟通协调操作，客户关系，以解答客户咨询；
4.Monitor team members’ performance and workload and provide assistance or training where and when necessary;
监督团队成员的表现和工作量；必要时辅助团队成员完成当前工作，并培训；
5.Update and maintain information, SOP and supplier information in time;
及时更新维护客户信息、SOP和供应商信息；
7.Be responsible for handling all kinds of emergencies and report to leader;
负责处理各类突发事件并及时向上级汇报；
8.Complete other work arranged by supervisor and department manager.
完成直接主管或部门经理安排的其他事宜。
Personal Capabilities & Education
1.College degree or above, logistics/foreign trade or related major preferred;
专科及以上学历,物流/外贸或相关专业优先考虑；
2.Be carefully, serious, good communication, good teamwork spirt, open and clear character, can under the strong working pressure;
认真细心,善于沟通，有良好团队协作精神；性格开朗，能承受一定工作压力；
3.Familiar with office software, good listening and speaking ability, good communication with customers independently;
熟悉office办公软件；英语听说读写良好，能独立与客户沟通；
4.With over 1 year forwarding operation/op experience;
有1年以上销售货客服/操作经验者；
5.Sense of responsibility, ability to multi-task, manage time and work in time.
责任感强, 能同时处理多项工作任务，良好的管理工作时间并按时完成工作。
职能类别：物流专员/助理
关键字：培训sop物流外贸客户关系解答客户咨询维护客户信息供应商信息logistics
英语熟练