职位详情
五险一金
补充医疗保险
员工旅游
专业培训
绩效奖金
股票期权
弹性工作
定期体检
长期服务奖
FCM is the business travel partner of choice for large national, multinational and global corporations. We are an award-winning global corporate travel management company ranking as one of the top five by size around the world. We operate a global network in more than 90 countries.
About the Role
The Technical Implementation Manager is responsible for coordination and implementation of FCM products & technologies, mainly Online Booking Tool Implementation (eg. Bluesky OBT, Concur, etc.). These include all products & services as developed as part of the overall FCM global technology strategy & roadmap plan, along with eventual support of those technologies as required.
Key Responsibilities:
? Daily client facing systems support (OBT, App, Hub etc.)
? Analyze requirement and provide a proper solution for client facing system configuration and deployment.
? Work with Vendor to investigate, diagnose and recover issues of the client facing system.
? Ascertaining and analysis the cause of problems to determine how these problems can be solved or be prevented from occurring.
? Break down problems or processes into their constituents parts, identify causes and effects patterns and analyze the problem to arrive at an appropriate solution.
Requirements:
? Relevant work experience in the travel industry preferable as an OBT/App support.
? Effective project management techniques; principles and practices of effective management.
? Strong customer service and communication skills.
? Ability to provide customers with a high level of continuous service and support.
? Establish and maintain cooperation, understanding, trust and credibility.
? Multitasking and respond to emergency situations effectively.
? A good team player who can engage in active listening as well as open communication and sharing of information that builds productive relationships with peers.
? Demonstrate good ownership for own performance, working with deadlines and milestones and ensuring all goals are met.
? Ability to focus on, establish, and meet customer needs and expectations.
? Able to communicate in English.
工作职责:
? 在线客户端系统的日常技术支持工作,其中包括系统功能配置更新,与供应商及时解决和优化产品相关BUG.
? 配合FCM各部门和客户进行产品需求沟通,并为在线系统的配置和部署提供准确高效的解决方案;
? 负责新客户上线至FCM系统的技术实施工作,包括但不限于线上预订产品的系统配置和系统配置完毕后与FCM各部门参与客户上线的集成测试SIT和UAT环节;
? 负责与客户或者第三方技术公司协调完成系统对接工作,完成产品上线前的集成测试SIT和用户测试UAT;
? 与技术解决方案团队和客户实施团队共同协助为新客户制定可行性技术实施方案;
要求:
? 计算机技术背景或差旅顾问的背景,做过OBT/APP支持、熟悉系统操作,具有TMC系统解决方案背景的优先考虑
? 具备多任务处理以及与各个业务层面沟通、解决问题的能力
? 优秀的客户服务技能及沟通技巧,能够为客户提供高水平的持续服务和支持,建立并保持合作,理解和信任
? 优秀的团队合作意识,可以积极倾听,开放式沟通和信息共享,与同事建立富有成效的合作关系
? 高度责任感和主人翁意识,善于把握好项目的完成时间和里程碑以确保实现目标
? 良好的英文沟通能力
欢迎加入FCM中国团队,我们将为您提供通往未来不可限量的职业发展和多元的有活力的企业文化及充满竞争力的薪资福利。
职能类别:技术支持/维护工程师
关键字:实施系统技术支持配置TMC
英语良好
公司介绍
FCM是澳交所上市公司Flight Centre Travel Group(FCTG)的全球旗舰差旅分支机构,是世界***的商旅管理公司之一。FCM目前是全球知名差旅管理公司中***实现1对1专属服务的旅行供应商,连续8年被世界旅游大奖评为全球领先的差旅管理公司。我们的业务遍布全球,为90多个国家客户量身定制线上、线下差旅项目,提供最有效的差旅解决方案。成千上万的全球大型企业和跨国机构,包括众多家喻户晓的品牌、财富与富时100强企业,都信赖FCM的技术与专家团队助其轻松无忧踏上旅程,实现差旅投资回报***化。
FCM 拥有独特的企业环境,并对此引以为傲。我们的员工不仅对旅***业和全球文化充满热情,而且还可确保每一位客户都能获得一流的服务与体验。作为一家非常重视机会均等的企业,我们不遗余力地为员工的职业发展和理想抱负提供支持与机遇。
我们在中国区有北京、上海、广州三个办公室。
北京: 北京市朝朝阳区亮马桥路39号上海中心A座 401
上海: 上海市普陀区长寿路309号旭辉企业大厦1502-1503室
广州: 广州市越秀区中山三路33号中华国际中心B塔58层10单元