Job Description:

Customer Service:

- Support all daily clinic operations in relation to client services, greet clients, answer client calls and inquiries, manage appointment schedules and waiting lists in PMO, registration of new clients, respond to emails, process invoices and collect payments, management of incoming mail, release of medical records, collection of documents, photocopying, fax services and scanning services as required.

- Engage in customer service quality initiatives/projects.

Administration and Financial responsibilities:

- Be familiar with the different methods of payment for all client groups

- Responsible to ensure all information is collected and available to invoice third party payers

- Ensure invoices are prepared accurately and present to clients to professionally

- Where the client cannot pay all or part of the account escalate to manager

- Commitment to ensure that the petty cash is correct for the day; any discrepancy has to report to the manager same day

- Ensure the transfer of revenue is correctly recorded and signed off;

- All adjustments of invoices and all refunds must be documented and approved by the department manager or the Clinic Manager

- Assist patient to complete all necessary documentation for CMS or Direct billing as well as collect copies of all supporting documents

- Performing routine cash register / checkout duties without supervision.

- Receiving and processing payments in cash, credit card, debit card or other form of payment.

- Assisting customers with problems in a polite and professional manner.

- Other duties arranged by supervisor.

Requirements:

- College degree or above.

- Minimum 2-3 year customer service related working experience in an international company

- Fluent in spoken and written English.

- Strong customer service mindset, particularly relating to International health care services

- Common computer skill (MS office)

- Sense of responsibility

- Professional appearance/manner

- Enthusiastic team player

- A natural desire & willingness to assist people of all nationalities

- Open to problem solving and confronting challenging situations

- Cooperativeness -sharing information – report & approaching anytime

- Appetite for learning