As a Business Intelligence & Data Specialist, you will be part of a global team, providing Business Intelligence services to one of our client’s business unit.
Successful candidates are independent and results-driven individuals that are excited to drive success through persuasion process and explore various sales channels to improve sales performance. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career.
Responsibilities

*Develop, maintain and improve business reports linked to sales agent productivity (productivity, call time, agent review etc.).

*Develop, maintain and improve reports linked to sales pipeline, forecast and revenue attainment.

*Work with set of business rules, analyze transaction records versus business rules and understand real time sales target attainment versus business rules. *Support sales teams with escalations linked to missing records from scorecard.

*Support sales campaign management: actively participate in customer selection from client and/or 3rd party databases, support the improvement of global propensity models in line with sales targets. Complete pre-engagement administrative and maintenance tasks (such as campaign upload, data enrichment (1st/3rd party databases), maintain PowerApps and CRM systems), update and maintain insights dashboards (sales support tools), execute ad-hoc bulk updates in CRM linked to lead and opportunity records.

*Develop, maintain and improve business reports linked to Webhelp owned sales support tools.
Competencies

*Relevant working experience with PowerQuery, PowerBI and PowerApps – ability to maintain reports built by global Business Intelligence (BI team) and develop new reports by utilizing PowerPlatform

*High level Microsoft Office skills (Excel – pivot tables, PowerPivot)

*Experience establishing processes to triage and resolve sales issues

*Relevant working experience with CRM and/or ERP systems (Microsoft

Dynamics is an advantage)

*Ability to get things done (without or with a minimum level of supervision), working collaboratively across a highly matrixed organization, respecting deadlines

*Strong problem-solving skills

*Proven self-starter, able to deal with ambiguity

*Core Competencies: B2B or sales organizational awareness, strong business acumen, strategic insights, trusted advisor

*Professional Competencies: Adaptability, Drive for Results, Judgement, *Collaboration, Analytical Problem Solving, Organized & Disciplined

*Basic knowledge of SQL is required, experience with SSIS and SQL Server *Analysis Services is an advantage

*Language skills: Fluent English is required

*Communication skills: strong written and verbal communication skills

*Education: bachelor’s degree (with focus on one of the related fields: data engineering, digital business & data science, business intelligence & data analytics, business administration, economics, finance, business & IT, software engineering) or equivalent work experience (minimum 2 years)

其他信息
语言要求：英语、普通话
行业要求：全部行业