As a Business Intelligence & Data Specialist, you will be part of a global team, providing Business Intelligence services to one of our client’s business unit.

Job Description

• Develop, maintain and improve business reports linked to sales agent productivity (productivity, call time, agent review etc.).

• Develop, maintain and improve reports linked to sales pipeline, forecast and revenue attainment.

• Work with set of business rules, analyze transaction records versus business rules and understand real time sales target attainment versus business rules. Support sales teams with escalations linked to missing records from scorecard.

• Support sales campaign management: actively participate in customer selection from client and/or 3rd party databases, support the improvement of global propensity models in line with sales targets. Complete pre-engagement administrative and maintenance tasks (such as campaign upload, data enrichment (1st/3rd party databases), maintain PowerApps and CRM systems), update and maintain insights dashboards (sales support tools), execute ad-hoc bulk updates in CRM linked to lead and opportunity records.

• Develop, maintain and improve business reports linked to Webhelp owned sales support tools.

Skills Needed

• Relevant working experience with PowerQuery, PowerBI and PowerApps – ability to maintain reports built by global Business Intelligence (BI team) and develop new reports by utilizing PowerPlatform

• High level Microsoft Office skills (Excel – pivot tables, PowerPivot)

• Experience establishing processes to triage and resolve sales issues

• Relevant working experience with CRM and/or ERP systems (Microsoft Dynamics is an advantage)

• Ability to get things done (without or with a minimum level of supervision), working collaboratively across a highly matrixed organization, respecting deadlines

• Strong problem-solving skills

• Proven self-starter, able to deal with ambiguity

• Core Competencies: B2B or sales organizational awarenes

其他信息
语言要求：英语、普通话
行业要求：全部行业
所属部门：WFM