What you will do

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Leads the collection process for assigned customers.

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Contacts customers by phone, email, and mail to recover a debt.

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Keeps detailed notes and records of all communications and actions.

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Answers questions customers have about billing statements.

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Negotiates partial repayments and payment plans when possible.

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Keeps track of payment due dates and sends reminders.

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Updates the account status when the debt has been paid.

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Investigates billing errors and disputes and follows up with customers.

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Sends necessary paperwork to customers and credit bureaus promptly.

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Maintains confidentiality and the utmost discretion.

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Collaborates with legal team / lawyers if legal action is required.

What we look for

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Worked as a collector;

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Fluent in English is a plus

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Strong understanding of billing and collection processes.

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Outstanding communication and interpersonal skills.

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Highly skilled in negotiation.

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In-depth knowledge of laws and policies related to debt collection.

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Good administrative skills and SAP knowledge is a plus.

其他信息

行业要求：全部行业