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更新:2024-04-25
Associate Manager, Customer Success ID162427
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上海黄浦区  | 3-5年  | 本科  | 社招
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五险一金
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Company Description

Job Description

Responsibilities

• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standards

• Consult with clients regarding business concerns

• Conduct external presentations and drive client satisfaction by providing insights and actionable recommendations during presentations

• Develop strategic understanding of industry trends, competition and opportunities of Nielsen

• Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs

• Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team

• Conducts performance reviews for direct reports

• Responsible for the training and development of the team. Ensure team members are trained to handle client requirements

Qualifications

Qualifications

• BA / BS Required

• 4 + years professional work experience in marketing research, business analysis in retail or FMCG industry and at least 2 years in team leader or team management position

• Strong Business English knowledge, both verbal and written (and local language if required)

• Strong analytical skills, proficient in Excel, PPT or other office software;

• Strong communication skills both internal and external

• Can handle client request and project independently

• Experience working in a digital enabled environment

• Ability to work within a virtual environment

• Keywords for this role: Client focus, execute efficiently, collaboration, analytical thinking, communication effectively, committed to learning and driving change, digital savvy, passion for the role

Additional Information
About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

其他信息

行业要求:全部行业
工作地址
上海-黄浦区黄浦区
公司介绍
尼尔森IQ是全球知名的消费者研究与零售监测公司,致力于提供对消费者行为最全面的洞察,并揭示新的增长途径。2023年,NIQ与GfK完成合并,两家具有全球影响力的企业实现整合。NIQ凭借全面的零售解读与消费者洞察,通过卓越的商业智能平台和分析工具, 传递市场全貌(the Full View TM)。
尼尔森IQ属于安宏资本(Advent International)的投资组合公司,业务遍及逾百个市场,覆盖全球90%以上的人口。
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