• • Provide customers' support through voice & non-voice channels.

• • Response to customers' inquiries and questions based on knowledge acquired.

• • Handle upset customers' inquiries positively and professionally.

• • Demonstrates effective writing skills

• • Response effectively in moderate stressful situations.

• • Meet all key performance indicators set by the company and client

• • Adhered to any given work schedules including graveyard shift and even public holidays

• • Responds to escalated and unresolved calls from less experienced advisors.

• • Participate in additional training courses as and when required.

• • Perform all other related duties that may be assigned from time to time.

• • Provide effective team support to the superior and team members

• • Adhered to Company's rules and regulations throughout the employment service.

A. Minimum Education Requirement

• • Diploma / Degree in any discipline
B. Minimum Relevant Work Experience

• • 2 years' customer service experience

• • Fresh graduates are welcome to apply
C. Minimum Training Required

• • Fast learner and independent
D. Skills

• • Minimum bi-lingual proficiency, tri-lingual and above is preferred.

• • Language proficiency in Thai/Vietnamese/Mandarin/Indonesian and English is mandatory
E. Preferred Qualifications

• • Passion in helping the team members to reach the higher goal

• • Proven good CSAT (Customer's Satisfaction) or KSAT (Client's Satisfaction) past records

• • Passion in helping client and their customers during escalation

• • Must complete all required client’s core and continual education training modules

• • Knowledge and/or experience with Microsoft Outlook, IE, type 40 WPM, Proficient in MS Office

其他信息
语言要求：英语
行业要求：全部行业