About Horizons
At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.


If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!


We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.


About the role
As a Customer Success Manager at Horizons with a focus on our China-based clientele seeking international expansion, you will play a pivotal role in the client onboarding experience, ensuring our clients successfully transition into and utilize our suite of services. You will be the primary point of contact post-sale and throughout the customer lifecycle. By understanding our clients' unique needs, cultural nuances, and business goals, you will ensure that they derive maximum value from our solutions. Your role will not only ensure a seamless onboarding experience but also provide ongoing support as these businesses expand in foreign markets.

关于角色
作为Horizons的客户成功经理，专注于寻求国际扩张的中国客户，您将在客户入职体验中发挥关键作用，确保我们的客户成功过渡到并利用我们的服务套件。您将是售后和整个客户生命周期的主要联系点。通过了解我们客户的独特需求、文化差异和业务目标，您将确保他们从我们的解决方案中获得最大价值。您的角色不仅将确保无缝的入职体验，还将在这些业务在外国市场扩张时提供持续的支持。


Key Responsibilities:
Guide China-based clients through a smooth onboarding process, ensuring that they understand and can effectively use the platform and all relevant Horizons’ services.
Provide clients with insights and advice on global HR related trends, regulatory considerations, and cultural nuances relevant to their target expansion countries.
Develop and maintain strong relationships with key client stakeholders, becoming a trusted advisor and ensuring their long-term success with Horizons.
Provide tailored training sessions and materials adapted to the unique needs and cultural nuances of our the clients.
Gather client feedback and liaise with our product and services teams to ensure our offerings remain relevant and valuable to the China market. Continuously adapt our offerings to the evolving needs of expanding businesses.
Identify opportunities for upselling and cross-selling Horizons' other services, and work closely with sales, marketing and operations teams to ensure client growth.
Proactively identify potential issues and work collaboratively with internal teams to address them, ensuring client satisfaction.
Track, analyze, and report on key performance metrics related to client health, product adoption, and customer satisfaction.
Understand the business culture in China and ensure that company’s offerings and communications are culturally sensitive and relevant.
Serve as a bridge between Chinese business culture and the cultures of target expansion countries, ensuring smooth communication and understanding.

主要职责：
引导中国客户顺利入职，确保他们了解并能够有效使用平台和Horizons的所有相关服务。
为客户提供有关全球人力资源相关趋势、监管考虑以及与其目标扩张国家/地区相关的文化细微差别的见解和建议。
与关键客户利益相关者建立并保持牢固的关系，成为值得信赖的顾问，确保他们在Horizons取得长期成功。
提供量身定制的培训课程和材料，以适应客户的独特需求和文化差异。
收集客户反馈，并与我们的产品和服务团队联络，以确保我们的产品对中国市场保持相关性和价值。不断调整我们的产品以适应不断发展的业务需求。
确定追加销售和交叉销售Horizons其他服务的机会，并与销售、营销和运营团队密切合作，确保客户增长。
主动发现潜在问题，并与内部团队合作解决这些问题，确保客户满意。
跟踪、分析和报告与客户健康、产品采用和客户满意度相关的关键性能指标。
了解中国的商业文化，确保公司的产品和沟通具有文化敏感性和相关性。
作为中国商业文化与目标扩张国家文化之间的桥梁，确保沟通和理解的顺利进行。


Qualifications:
Bachelor's or higher degree.
6+ years of experience in a customer success or client-facing role in China, preferably in EOR, HR services or related fields.
Native in Mandarin and fluent in English.
Strong understanding of Chinese business culture and the challenges faced when expanding abroad.
Exceptional communication, presentation, and interpersonal skills with a global mindset.
Ability to work independently and in a team environment across diverse teams.
Proficiency with CRM software and other relevant tools.
Customer oriented and passionate about delivering exceptional client experiences.
What it's like working at Horizons
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

资质：
学士或以上学历。
6年以上在中国成功客户或面向客户的工作经验，最好在EOR、人力资源服务或相关领域工作。
普通话为母语，英语流利。
对中国商业文化和海外扩张所面临的挑战有着深刻的理解。
出色的沟通、表达和人际交往能力，具有全球思维。
能够在不同团队中独立工作并在团队环境中工作。
熟练使用CRM软件和其他相关工具。
以客户为导向，热衷于提供出色的客户体验。
在Horizons工作的感觉
我们的服务和产品。我们是一家科技公司，而不是会计、工资单提供商、招聘公司或类似公司。我们建立了一个劳动力管理平台，使我们的客户能够在几分钟内雇佣到最满意的人才，而无需担心合规性、工资单或人力资源管理。

Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.


Our benefits and perks. Being a Horizoneer means that you get the benefit of:
A competitive salary
An asynchronous working environment
A "Remote-First" company environment (or Hybrid) - based on the nature of the job
Growth opportunities within the company

Select your preferred hardware, be it Windows or Mac, and we'll purchase it for you

其他信息
语言要求：英语、普通话
行业要求：全部行业