Scope:
This role is responsible for providing onsite operations and maintenance support services to our Tech room as well as engaging in projects working closely with other support groups to deliver services and solutions to all clients. In terms of operations, the team covers areas such as scheduling hardware buildup, provide asset and configuration management, troubleshooting, maintenance & support for all IT equipment within our Tech room.
Project works could include deployment of new online system, coordinating activities and defining processes and procedures. A strong analytical and documentation skill is therefore preferable to fulfill this role.

Principal Responsibilities:
· Oversight supervision on all vendors/visitors working inside the Hardware Centers and ensure security procedures & guidelines are adhered to at all times.
· Plan / Schedule and work closely with OEM vendors (e.g., HP, Dell, Cisco) on physical installation, upgrade and break-fix for hardware.
· Plan / Schedule and work closely with platform groups on firmware refresh / update, OS upgrade, patches and hardware preventive maintenance.
· Keep in check for any abnormal events such as fault alarms, fault lights, area tidiness, and take appropriate action or escalate if necessary.
· Provide physical hands-on support for all server hardware (e.g., power-cycle)
· Engage in new server roll-in (power certification) and decommissioning of sunset hardware / application. Includes proper disposal if the hardware is deemed unusable.
· Media tape management which include tape labeling, tape inventory management, tape movement, virtual tape library management and media degaussing.
· Ensure timely delivery of project deliverables within project scope, deadline & budget.
· Adhere to and support the Standard Information Life Cycle (SILC) process, providing / updating any required documentation.
· Manage vendor resources in support of BAU activities.
· Ensure compliance to group Information Technology Management Policies and Standards.

Qualification & Experience required:
· Preferably an undergraduate degree in a technical discipline
· Ability to communicate in English
· Excellent skills in documenting processes and procedures
· Able to work with 7x24 shift arrangement
· Knowledge and exposure to some of the ISO standards is preferable