Job Purpose工作目的:

The position is accountable for providing personalized styling and consultation service for customers, with an objective to foster customer loyalty and spending growth; and to supervise and develop the team members within the Personal Styling team.
该职位负责为顾客提供个人形象设计和咨询服务，培养顾客忠诚度，推动消费增长，以及监督和发展个人形象设计团队的所有团队成员。
Key Accountabilities主要职责:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

除遵守连卡佛的政策和程序外，主要职责包括但不限于：
Sales & Profit销售及盈利

To lead the team to achieve the annual sales targets set by the company, and with the endeavor to aim higher by exceeding the set targets.
领导团队达成公司设定的年度销售目标，并努力超越目标。
To take a leading role in managing a portfolio of VIP customers and continue to grow the network to meet with the company’s business objective – to generate sales and increase customers’ loyalty.
领导VIP顾客档案的管理工作，并持续扩展顾客网络，实现公司的业务目标——达成销售并提高客户忠诚度。
To proactively lead the team to recruit new walk-in customers and groom these customers to be “the regulars”, and ultimately generating more sales.
积极主动的领导团队争取新的随机顾客，并将这些顾客培养成为常客——最终提升销售额。
To ensure staff to utilize Omni-channel technology to encourage customer to shop on and off line, maximizing sales at every opportunity.
确保员工使用全渠道技术鼓励顾客线上、线下购物，抓住每个机会达成新销售。


Customer Service and Relationship Management客户关系维护

To proactively and consistently lead the team to increase the “regular customer base” and generate referrals by keeping in touch with customers on a monthly basis or as required depending on the customers preference
始终积极领导团队扩大“固定客户群”，按照客户喜好每月或按适当的频率定期与顾客保持联系，扩展联系范围。
To uphold and review on the current styling appointment procedure and standards, with the aim to deliver world class styling service to our customers – and thus creating differentiation.
维护并审查现有的形象设计程序和标准，目的是向顾客提供世界一流的形象设计服务——让我们的服务脱颖而出。
To take the lead in working with team to establish contact with top 100 MW and WW customers each season to encourage them to visit and make purchases
领导团队与每一季的前100名男装和女装顾客建立互动的友好关系，鼓励顾客来访和购物。
To consistently capture and provide feedback on products / services received from customers, e.g. customers wish to purchase a certain product (sizes and style) but are unavailable.
始终积极主动的收集和提供顾客关于产品和/或服务的反馈，如顾客对某一缺货产品（尺码和款式）的购买意愿等。
To consistently take the lead in understand the requirements of related departments and openly communicate any concerns or suggestions to improve co-operation and create synergy amongst groups.
始终率先理解相关部门的要求，并以开放的形式沟通和交流任何要点或建议，从而促进团队合作，促使团队行动协调一致。
To conduct regular weekly meetings with the team to discuss on the operations and / or any issues and ways to deliver high levels of service, increase sales and performance
与团队定期召开周会，讨论运营和/或其他任何问题和方法，以提高服务水平，促进销售和绩效提升。


Fashion Knowledge时尚知识

To proactively and consistently acquire in-depth knowledge of the latest international designer fashion trends, and then share and train the team with these information. For example, on a weekly basis, to review fashion periodicals, fashion websites to stay abreast of the latest in the industry and ensure that team members develop this practice
始终主动收集关于最新国际设计师和时尚趋势的深度信息，并与团队成员分享。每周阅读时尚期刊，访问时尚网站，紧跟行业最新趋势，且确保团队成员同样采取类似行动。

其他信息
语言要求：英语、普通话
行业要求：全部行业