Position Main Responsibility
Responsible for the product support and service for pump include startup / commissioning / trouble shooting and handover to client; Prepare all necessary documentations and assistance to sales team.
负责产品的技术支持和服务，包括启动/调试/故障排除和移交给客户;准备所有必要的文件并协助销售团队。
Main activities
• Field service and technical support for customers.
为客户提供现场服务和技术支持。
• Customer site service for equipment installation, commissioning, retrofit, overhaul, etc.
为客户提供设备安装、调试、改造、大修等现场服务。
• Confirm and handover the on-site work with customer.
与客户进行现场工作的确认和交接。
• Service Training including operation and maintenance to customers.
对客户进行服务培训，包括操作和维护。
• Assist leader to coordinate daily work with customer and ensure final acceptance work of project.
协助领导协调与客户的日常工作，确保项目的最终验收工作。
• Trouble shoot on equipment problems, check and affirm the problem, prepare found report or service report.
解决设备故障，检查和确认问题，准备发现报告或服务报告。
• Reception of the claims from customers with prompt response, define, evaluate, measure, analysis the cause of the failure and coordination with action plan.
及时响应客户的索赔要求，定义、评估、测量、分析故障原因，并协调行动计划。
• The inspection and repair of returned equipment when needed.
需要时对退货设备进行检查和维修。
• Other tasks assigned by manager.
完成经理安排的其他任务。
Position Main Requirement
• Education: Bachelor degree major in Mechanical or similar.
教育背景:本科学历，机械或相关专业。
• Experience: Above 2-3 year’s experiences in pump design dept. or similar field, able to handle multiple tasks;
工作经验:2-3年以上水泵设计或相关领域工作经验，能同时处理多项工作;
• Have Electrical experience is better.
有电气相关经验尤佳。
• Communication capability in English both written and oral;
具备良好的英语书面和口头沟通能力;
• Skills & knowledge: Good understanding of mechanical and hydraulic fundamentals. Superior coordinator and detail-oriented.
技能和知识:良好的机械和液压基础知识。上级协调，注重细节。
• MS software including Word, Excel, etc.
熟悉办公软件。