Your tasks：
1. Handling of tickets/tasks/service requests within ITSM according to defined Service Level Agreement
2. Serving as the first point of contact for users seeking technical assistance over telephone, email, teams chat or face-to-face contact.
3. Performing remote troubleshooting through diagnostic techniques and pertinent questions
4. Escalating IT issues to 2nd-level support teams if unable to resolve at helpdesk level.
5. Keeping shop floor systems up to date through operating systems patching/upgrades as well as to perform/manage system backup via standard backup tool/methods
6. Assisting in project/activity implementations on end device and manage IT inventories.
7. Providing new employee IT training to ensure a smooth onboarding process in the Brose IT standard methods and process, deliver regular and customized training to end users.
8. Thinks of innovation, identifies potential opportunities to improve efficiency and productivity.

Your Profile：
1.Proven experience as a help desk technician or other user/customer support role
2.Good understanding of computer systems, mobile devices, and other IT products
3.Hands-on Experience with Windows10/11
4.Familiarity with ITIL Service management software and ticketing system
5.Familiarity with Microsoft Office 365 products (e.g., Outlook, Teams, OneNote)
6.Good problem-solving and communication skills
7.Good interpersonal skills, motivated, eager to learn.
8.Ability to multitask, prioritize, and manage time efficiently.

其他信息

行业要求：全部行业