Role Mission:
To achieve the CRM KPI in stores through the establishment of clienteling technique projects as well as the management of Top client in-store experience.

Responsibilities:
Clienteling Techniques and OTO Evaluation Top Clients data enrichment and analysis.
1. Launch and lead the execution of Clienteling initiative in district stores, including data analysis
a) Retain and develop the existing clients
b) Recruit new clients within and outside of the stores
c) Store KPI management
2. Manage the regional One To One appointment (OTO) planning in stores
a) Coaching SMs to create monthly targets and execute OTO appointments in stores.
b) Partnership with SMs to plan and execute different product launching event and work on OTO planning to meet monthly target
3. Event proceeds
a) Support each store to formulate in-store event plan according to the client strategy for each store.
b) Support store both instore event and offsite event.
4. Clienteling training and coaching
a) Provide training and coaching to retail team to upgrade their clienteling skill.


Requirements
Decent appearance, easy-going, passionate for luxury industry and client centric mindset. Mighty business mindset, operation acumen and teamwork spirit. Good communication skills and sound understanding; Excellent capability of managing, guiding and developing a team.

其他信息
语言要求：英语、普通话
行业要求：全部行业
所属部门：Client Relations