职位详情
五险一金
带薪年假
定期体检
领导好
发展空间大
公司规模大
管理规范
Responsibilities
1. Setup and configuration of all MAC OS system
2. Support Macs, PCs, IOS devices, network equipment, and related peripherals
3. Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.
4. Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.
5. Coordinate and prioritize daily team workload and first level technical escalations
6. Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation
7. Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
8. Manage all IT equipment and application inventory, licensing, and asset tracking
9. Imaging and reimaging of MAC’s Laptops to latest OS Version
10. Diagnosing and Troubleshooting MAC related OS and Hardware problems
11. Strong ability to interact with Customers
12. Zero Touch IT – Self Device enablement through Windows Autopilot and JamF for Mac
13. Strong Troubleshooting of Mac Hardware or Software environments
14. Proactively monitors and reports performance and utilization of assigned technologies
15. Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
Technical Experience :
1. Strong communication skills, including the ability to be influential and persuasive with stakeholders.
2. 7 to 10 years of MAC specialist
3. Good analytical and presentation skills
4. ITIL V3 certified.
Professional Attributes :
5. Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications a plus
6. Willingness to work flexible hours when needed
7. Excellent customer interface skills
8. Good interpersonal communication skills
9. Understanding of customer satisfaction principles and practices
10. Ability to work under pressure
11. Strong communications skills, both written and oral
其他信息
语言要求：英语、普通话
行业要求：全部行业
公司介绍
About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model (GNDM), recognized as the benchmark of excellence in software development. A part of the Tata group, India’s industrial conglomerate, TCS has over 353,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at ************
关于塔塔咨询服务公司（TCS）
塔塔咨询服务公司是一家专业从事IT服务、商业解决方案和咨询服务的公司，致力于为全球客户提供其它公司无可比拟的可靠服务，带来真正的效益。TCS通过其独特的“全球网络交付模式”,为客户提供一系列以咨询为导向的综合IT产品、BPO、基础设施、工程和质量保证服务。该交付模式被誉为软件行业发展的基准。作为印度的工业集团——塔塔集团旗下的IT咨询服务公司，TCS在全世界46个国家拥有353，000多名训练有素的IT顾问和工程师。截止到2016年3月31日，公司的综合财年收入为16.5亿美元。公司同时在印度国家证券交易所和孟买证券交易所上市。欲了解更多信息，请访问我们网站***********.
