Essential Functions

• Manages and motivates project management staff. Recruits, trains, develops, and assesses employees' performance. Writes, evaluates, amends and deploys procedures and SOPs in global alignment. Monitors SOP and key task compliance.

• Serves as chief liaison between sponsor and all PPD internal departments performing the required tasks during the conduct of the study. Controls, manages and delegates day-to-day activities during the course of the clinical trial to resolve any issues and answer queries.

• Conducts regular face-to-face client meetings and continuously addresses client concerns and interprets needs in order to increase client satisfaction

• Manages client and/or program level oversight and relationship to pro-actively address needs, expectations and modifications across similar studies.

• Establishes and advocates high-level of customer service for clients and programs to support continued service and growth of relationship.

• Plans and supports work flow of team members. Performs as a mentor and trainer, identifies and coaches on areas for development and efficiencies in performing tasks. Authors, reviews, revises and implements relevant procedural documents.

• Serves as a back-up for the Associate Director PM, when needed and advises on action plans.
Qualifications:

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).

1+ year of leadership responsibility

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Strong verbal, written and presentation skills

• Solid Microsoft Office skills for analysis and presentation of data

• Critical thinking skills to support quality decision making

• Advanced knowledge of project management theories, principles and best practices relating to lab operations

• Strong attention for detail orientation and compliance with procedures and policies

• Effective client relationship management skills

• Strong supervisory and management skills with ability to work effectively at all levels

• Proficient in problem solving and prioritizing

• Strong analytical and quantitative skills

• Ability to multi-task and handle pressure

Management Role:

Manages experienced professionals and / or subordinate management who exercise latitude and independence in their assignments. Often heads one or more sections or a small department.

其他信息

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