If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.？We are looking forward to Customer Service Representative in Eaton’s electrical business, based in Shenzhen, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety,？health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. ？This exciting role offers opportunity to:
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Handle IU orders timely and accurately into SAP system;
Review and management of business contracts, customer information and LOA files;
Lead weekly concal with IU？for？their open orders status review, plant material shortages/ capacity communication, new/old products ramp up/ramp down plan discussion;
Need to do various analysis report on needed basis (eg daily/ weekly /monthly) and drive for IU forecast accuracy / OTD improvement for responsible customers;
Liase with plants for production planning, execution, delivery and shipment information flow to IU customers; Work with plant PC/MC for demand FCST, materials planning improvement and play a role as？key account leader to support current / future IU business development and growth;
Import and export customs declaration processing;
Support on various IT projects as needed, eg.？Demantra, IU Unity SAP go live & EDI set up (rule definition, material harmonization, UAT testing etc);
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Requirement:
Bachelor’s degree or equivalent in Sales Support, Customer Service, Supply Chain Management / International Trade or related areas.
5 + years’ experience in Sales support, Customer Service, Supply Chain / Logistics field
Project management
Proficient in computer skills esp. for Microsoft Office (Excel, Powerpoint), and good SAP/EDI knowledge preferred
Good oral and written English skill
Good communication skills.？Professional presence with the ability to work across different cultures. Self-motivated and adapt to changes quickly and positively
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Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-YXX
职能类别：客服专员/助理
关键字：销售订单SAP客服