Summary职责描述：
This position is responsible for customer quality issue, and supporting all customer QA data requests.
该职位负责客户质量问题并向客户提供质量相关数据。
Responsibilities:
1. Provide and manage customers RFIs (Request for Information), by facilitating cross-department supports as needed.
组织跨部门的合作，提供和管理客户需求信息
2. Manage all quality database, including data collection and analysis. Use statistical analysis methods if required.
管理所有质量相关数据库，包括数据收集和分析，必要时使用统计工具对数据进行汇总分析。
3. Update customers the status of quality issues or track actions, schedules, and owners to maintain cycle time and deliveries on progress for any requests.
更新客户的质量问题，跟踪发展状态，安排，进度。
4. Work with IT group to develop and maintain internal and customer system.
与IT部门合作开发和维护内外部系统。
5. Generate and review weekly/monthly/quarterly update Reports to problem-solving teams and management.
向管理层和解决问题的团队提供每周/每月/季度更新报告。
6. Help define preventive actions for RMA root causes, and support/management on 8D, CAR projects.
协助制定客户退货原因分析、预防行动计划，协助/管理8D，纠正预防措施等其他项目。
7. Support senior staff and management on other assigned tasks.
协助完成部门其他项目。

Requirements 任职要求：
1. Knowledge of IC quality, JEDEC testing methods and standards. 熟悉集成电路质量知识， JEDEC测试方法和标准。
2. Understanding of statistical and engineering skills to enable interaction with various engineers. 熟悉统计学和工程知识。
3. Strong English skills, to clearly organize and articulate information and persuasively deliver difficult information internally and to customers.较强的英文能力，能清晰准确将信息传递给内部和外部客户。
4. Knowledge of ISO standard, Quality Systems, RMA/8D reports, key aspects of fab and assembly, especially those contributing to customer issues. 具备ISO标准，质量体系，RMA和8D报告，晶元和封装特性等知识，了解其他有助于客户的问题的知识。
5. Experience of using IT software systems for reporting in semiconductor 有使用IT软件系统进行半导体分析的经验
6. Bsc degree in EE or related with 2-3 years experience. 电子相关本科毕业，2至3年相关经验。

其他信息
语言要求：英语

所属部门：QA