Mission：
Responsible for the delivery and maintenance of China Data Cloud – CDCL ecosystem; ensure that the services are aligned with the needs and expectations of the users, stakeholders, and customers; and manage the service lifecycle, from design and transition to operation and improvement to assure service availability, achieve high user satisfaction and ensure good user experience for our end-users of Snowflake in China.

Responsibility：

* Serve as point of escalation for issues related to CDCL service provided
* the service level agreements, adherence to contractual obligations of the providers, relevant documentations including Standard Operating Procedures (SOP)
* Ensure that the CDCL service meet the quality, security, and compliance standards of the organization, including quality, cybersecurity, data privacy and other relevant regulations
* Implement service improvements, enhancements, and innovations to increase customer satisfaction and business value
* Ensure operational alignment and integration of the CDCL service with Healthineers Data Cloud – HDCL strategy and operations in alignment with the defined strategy and architecture.
* Ensure management and resolution of service incidents, problems, and changes related to CDCL services in close coordination with the service providers
* Responsible to assure adherence to service deliverables including identifying and managing operational risks
* and communicate the performance based on defined KPIs, status, and issues of the application services to the senior management and relevant stakeholders
* Understand the business demands and advise the stakeholders independently; align the program with business objectives, and execute related projects and activities

Experience：

* Experience in IT service/product management or application management
* Good knowledge of IT service management frameworks, such as ITIL, COBIT, or ISO/IEC 20000; and a certification in ITIL v4 preferredStrong skills in service planning, delivery, monitoring, improvement and reporting
* Experience working as a data expert or data related demand manager/business partner, e.g. data analyst, data engineer, or related roles in a organization with multiple stake holders
* Experience with cloud platforms and data lake products, particularly Snowflake and AWS Cloud
* Strong expertise in SQL and database technologies, with a deep understanding of data analytics lifecycle
* Excellent understanding of data integration techniques, data pipelines, and ETL processes
* Knowledge of data governance, data security, and data management principles
* Skills in stakeholder management, customer service and communications
* The job requires a high degree of problem-solving, critical thinking and change management
* Ability to effectively collaborate and communicate technical concepts to both technical and non-technical stakeholders
* Have a track record in defining and implementing tactical and operational measures
* Job includes diverse people with all different kind of cultural and regional background, hence experience of working with different cultures and working in multi-cultural teams is important
* Good understanding of business processes and their relations to other key sales and logistics processes

Education：

Degree in computer science or information technology related field of study. A Master degree, especially in business management or related field is an advantage.

其他信息

行业要求：全部行业
所属部门：SHL西门子医疗系统有限公司