PERSONAL SPECIFICATIONS/个人能力描述
1.Bachelor's degree in Computer Science, Information Technology or a related field.
计算机科学、信息技术或相关专业本科以上学历。
2.At least 1-2 years working experience in foreign company or related IT field.
至少1-2年的外资公司或相关IT领域工作经验。
3.Familiar with Windows, Linux operating systems, SQL and certain programming skills.
熟悉Windows，Linux等常用操作系统，SQL及一定的编程技能。
4. Be knowledge of ITIL process and work with IT service system.
了解ITIL流程并利用IT服务系统进行工作。
5.Ability to organize and prioritize multiple tasks. Be able to work under high pressure.
具有组织并优先化排序多个任务的能力。可以在高强度下工作。
6.Ability of self-driven and thinking independently.
具备自我驱动和独立思考的能力。
7.Good communication skill, teamwork spirit, customer service awareness.
具备良好的沟通能力及团队合作精神以及客户服务意识。
8.Proficient English skills for verbal and written. CET-6 above or equivalent certificate is preferred.
熟练的英语口语和书面表达能力，有CET-6证书或同等级证书者优先。
DUTIES & RESPONSIBILITIES/任务和职责
1.Create and maintain documentation or operation manuals on IT systems, program operations, etc. Provide training to relevant personnel if necessary.
创建和维护关于IT系统、程序操作等的说明文档或操作手册。如有必要需为相关人员提供培训。
2.Contribute to IT projects. Attend project meeting and carry out assigned project tasks.
参与IT项目。定期参与项目会议并执行赋予的项目任务。
3.Conduct with vendor to address external problem including software and hardware.
协调供应商解决外部的软硬件问题。
4.Handling domestic and international request and incident cases base on IT Service system.
基于IT服务系统处理国内外终端用户的请求和故障事件。
5.Follow and safeguard group IT policies (IT Security policy, Software licensing etc.)
遵循和维护集团IT政策 （如 IT安全策略，软件授权许可等等）。
6.Working with corporate IT team maintain company infrastructure to ensure continuous operation.
与集团IT团队协同工作维护公司基础设施确保其平稳连续运行。
7.Regular inspect local IT infrastructure facilities. Ensure the integrity and timeliness of records. Report any abnormal issues immediately.
定期巡检本地IT设施。确保记录的完整性和时效性。及时上报任何异常情况。
8.Regular maintenance of office equipment including printer, projector, scanner, etc.
定期维护办公设备包括打印机，投影仪，扫描枪等。
9.Be responsible for IT assets management, update paper and electronic record in time.
负责IT资产管理及时更新纸质和电子记录。
10.Other jobs appointed by superiors.
上级交付的其他工作。

其他信息
语言要求：英语
行业要求：全部行业