The Field Service Engineer provides full cycle product support for Entegris Gas Purification Systems. This includes responsibility for product start-up and commissioning, customer training, technical support, preventive maintenance, repairs and troubleshooting. This role is critical to build and maintain strong customer relations and ensure the proper installation, maintenance and performance of gas purifiers at customer sites throughout China.

• Delivers customer service support and assistance to troubleshoot, repair and upgrade equipment during field visits. Service is also provided via phone or email as applicable.

• Travel to customer's facilities as required (limited International, primarily domestic travel).

• Provide customer training on Entegris gas purification products.

• Promote and execute Preventative Maintenance Agreements.

• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.

• The ability to perform safe work during close inspection of potentially dangerous products (electrical wiring, hot surfaces, gas leaks, pressurized systems) is a must.

• Provide support to global and domestic FSE (Field Service Engineer/Technician) peers.

• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.

• Provide parts/labor requirements to local CSR (Customer Service Representative) for customer quote generation.

• Create reports as required.

• Provide detailed verbal and written feedback to Engineering, Quality and other departments as necessary.

• Support special projects as required.

• Works more independently

• Travel to domestic sites in support of routine work on site (PM, commissioning) and more advanced work with clear guidance/procedures from senior staff.

• Technical, engineering or scientific degree or equivalent field service experience required


• Career Level: 3-5 years of Field Service Experience.


• The ability to understand and take full responsibility for technical issues, after progressing through factory training, is required.

• The ability to work both independently and as a team is required while communicating effectively to both internal and external customers.

• Understanding of electronic and mechanical systems

• Strong computer and communication skills. Ability to problem solve in the field with remote support from senior staff.

• Semiconductor industry experience a plus

• Experience with product start-ups, repairs, upgrades, training, technical support and preventative maintenance a plus

其他信息
语言要求：英语、普通话
行业要求：全部行业