英语可以基本读写，有3年以上 IT 技术支持经验（包括桌面、网络、服务器等）。
Position Overview:
The Desktop Support Analyst must provide business clients with guidance and second level support by assisting in problem resolution. The Analyst acts as the key contact for on-site and remote clients for workstation problems, requests for new equipment or services and production problems and inquiries
Primary Responsibilities/Accountabilities:
? Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client’s satisfaction.
? Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner.
? Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed.
? Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution.
? Provides desktop visits to business clients to assess their problems, coordinate the right equipment/software to resolve problems or process service requests.
? Maintains contact with clients and second/third level support personnel on operational and production problems.
? Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.
? Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers.
? Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions.
? Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.
? Strives to learn the job functions of the position’s immediate supervisor as well as peer level positions with whom the individual interacts.
? Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures.
? Should have knowledge in Desktop Imaging & Scripting.
? Extensive knowledge on Hardware & O/S Trouble Shooting.
? Should be expert in deployment of operating systems locally & globally.
? Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8.
? Good understanding of IP telephony setups and installs
? Solid Blackberry and iPhone troubleshooting skills
? Basic understanding of Macs – Nice to have.
? Basic understanding of Networking Technologies.
? Basics of Active Directory and Servers
? Understanding of Helpdesk Ticketing System such as Remedy or Service NOW
? Knowledge on all standard Desktop Applications.
? Excellent customer service skills. – This is a MUST!
? Excellent troubleshooting skills – This is a MUST!
? Excellent interpersonal skills to interact with various individuals with diverse backgrounds – This is a MUST!
? The ability to learn and understand new technology and skills quickly
? Ability to react to and act upon feedback.
? Must to be a team player
Position Requirements:
? High school diploma or equivalent is required.
? BS or BA degree in computer science, business administration or related field is preferred.
? 3 years of personal computer experience.
? Familiarity with existing operating systems is required.
? Experience with MS Office applications suite is required.
? Good oral, telephone and written communication skills.
职能类别：技术支持/维护工程师
关键字：英语网络服务器it技术支持hardware桌面keycontactresponds
英语良好