Responsibilities:

Customer Engagement and Order Management

• Responsible for executing the following actions through SAP (P80 and P23) and process transactions.

o order entry,

o outputs,

o deliveries/shipments,

o credits/debits,

o invoices,

o quality notifications,

o returns,

o samples,

• CSR is also responsible to archive all customer purchase orders and other relevant information pertaining to the order.

• Pro-active follow-up with customers in case of order changes or issues

• Build working relationships with commercial team partners to meet customer expectations

• Analyze customer ordering patterns to anticipate customer needs

• Respond to customer inquiries and complaints in a timely manner

• Review daily reports to proactively address and resolve issues

• Responsible for investigating and driving timely resolution of customer issues and disputes.

• Make decisions for customers’ return following a quality complaint within their assigned Delegation of Authority (DOA) limit

• As part of the account team, relay all pertinent information gathered from the customer to the account manager (material forecasts, production schedule updates, customer organizational or personnel changes, order pattern variation, new project launch dates, etc.).

Business Processes

• Work with asset Schedulers and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization

• Engage sales team on customer issues and requests, pricing and approvals, followed by necessary actions to resolve

• Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments

• Create and maintain customer profiles and other documentation in single source of truth

• Identify areas for process alignment and consistency across the customers managed by the CSR

• Execute complex sales operations work processes through multiple systems and technology to support ad-hoc business requirements

• Work with Sales and Technical Teams on quotes, pricing, order fulfillment issues, new parts development process and samples

• Process new customer set up and changes to existing customer master data via CDR Database

Controls and Compliance

• Adhere to policy and compliance standards

• Understand and support both internal and external audit requirements

• Provide timely responses for all control & audit requests, including month-end order to cash processes

• Understand and support both internal and external audit requirements as it relates to customer service activities

• Ensure internal teams are providing timely follow-up and resolution of complaints, especially in case of specific IATF / Quality Agreement with the customer

• Responsible for taking action within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance

Competencies:

• Building Sustainable Customer Relationships: Makes customers and their needs a primary focus of one's actions; develop and sustain positive and productive customer relationships

• Managing for Productivity: Must possess strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks. Ability to monitor and review high volume of daily emails

• Attention to detail & process discipline: accurate work attitude and thrive on process execution

• Problem Solving: Ability to engage and resolve detailed issues

• Embracing Change: Maintain effectiveness when experiencing major changes in work tasks or the work environment; approach change positively

• Engagement: Demonstrate a willingness to actively commit to one’s work and to invest one’s time, talent, and best efforts to accomplish organizational goals

• Teamwork and Collaboration: Work well in a team setting, embrace others’ differences and constructive feedback

• Communicating with Impact: Possess professional verbal, written and phone communication skills to effectively engage with internal and external stakeholders. Required to have professional phone communications and interpersonal skills with multiple functional groups both internally and externally
Qualifications:

• Good Korean/English language skills in both speaking and writing

• Bachelor’s degree preferred or equivalent work experience

• SAP R/3 or other ERP system experience preferred

• Previous experience with the Sales & Revenue process preferred

• Knowledge in the trading business model and sufficient international trade preferred

• Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word and SharePoint)

• Strong interpersonal and communication skills

• Proactive and logic thinking, be able to work under pressure

• Well organized and keep good documentation

• Previous working experiences with Korean company will be strongly preferred

其他信息
语言要求：韩语
行业要求：全部行业
所属部门：Corporate M&M