职位详情
• Work as the point of contact person for project delivery in the assigned region.
• Coordinate, connect, and working with the overseas teams to ensure the successful delivery of service and products.
• Respond to customers’ requests and handle problem solving in the delivery process together with the overseas production team.
• Actively participated in client related meetings internally and externally with colleagues from different departments.
• Work with experts from different service and product groups to provide the customer with the best solutions to their needs.
• Handle customer complaints and provide a satisfied solution together with the related service delivery team.
• Maintain the assigned customer information in the CRM system.
• Responsible for client feedback collection and generating monthly report.
• Seldomly but possibly to work on client related admin tasks.
• Other tasks as required by the line manager.
Requirements:
• Experience in games industry is preferred.
• Fluent English speaker.
• Self-driven. Able to deliver the best results without supervision.
• Positive, proactive, and optimistic.
• Compliant with the process requirement to use CRM system and online data server for timely data/document entry.
其他信息
语言要求：英语、普通话
行业要求：全部行业
公司介绍
公司介绍：
Keywords工作室是一家全球电子游戏行业的国际服务提供商，在马德里，都柏林，伦敦，巴塞罗那，米兰，东京，新加坡，上海，新德里，普纳，蒙特利尔，西雅图，洛杉矶，墨西哥城，波特兰，罗利，奥拉多和里约热内卢（此外还有！）设有工作室。我们在全球拥有超过10000名热爱游戏的员工，在全球范围内为电子游戏开发商和发行商提供一系列的翻译，测试，音频，客户关怀，工程和美术制作服务。
我们在中国有9家工作室，分别位于北京，上海，燕郊，青岛，大连，郑州，昆山，成都和长沙，我们为众多业内优秀的游戏开发商提供包括但不限于：2D概念设计，3D模型制作，骨骼绑定，CG动画制作等服务。
我们倡导“高接触”的服务模式，组织方式精简灵活，工作程序清晰分明，制作流程运用自如，项目管理井然有序，资源规划更是得心应手。 良好的沟通能力，使我们有别于其他供应商，并得到了客户们的一致认可。对我们来说，沟通不仅仅是说英语而已，而是把工作与文化相结合，相互渗透、深层交融的过程。 作为追求全面发展的先驱企业，多年的客户合作使我们已经积累了相当丰富的专业知识，以满足不同客户的各类技术和工作流程的需求。
