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更新:2024-03-08
韩语客服
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呼叫中心
工作职责:
1. 按照呼叫流程接听所有呼入电话
2. 坚持流程,确保高质量和客户服务
3. 帮助客户注册登记系统并安排考试
4. 对于代理级别无法控制的问题,遵循上报程序
5. 处理和解决客户问题
6. 确保数据安全

任职要求:
1. 1年以上工作经验优先
2. 精通韩语
3. 英语读写熟练

福利:
1. 工作时间五天八小时,早8晚5.
2. 多元化的员工培训(产品知识培训、办公技能培训等);
3. 健全的员工关怀机制(年度体检、商业保险、配偶子女险);
4. 合理优厚的薪金:年度调薪、13薪;
5. 完善的假期组合:带薪年假(10天)、带薪病假(10天)、法定假期;
6. 优厚的福利体系:养老保险、医疗保险、生育保险、工伤保险、失业保险及住房公积金,额外为员工办理商业保险; ;
7. 良好晋升机会:内部横纵向发展/晋升,入职满18个月可申请全球项目职位;
8. 良好的外企氛围,公司***价值观:Employee first, Customer second. 该理念有一套完整的思想体系,被哈佛大学录入教科书,后被很多公司采用。疫情期间,HCL 向社会和全球员工送出了很多温暖,例如:几次向社会捐款,员工心管假,心管死亡家属安抚金(一年薪资照常发放,5年子女教育费),有爱的公司欢迎优秀的您。
工作地址
上海市浦东新区盛夏路399号亚芯科技园2号楼
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公司介绍
HCLTech is a global technology company, home to 221,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.
Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.
As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.
We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion.
We have been named a Global Top Employer for 2023 by the Top Employers Institute, for consistency in people practices across the globe. To learn how we can supercharge progress for you, visit hcltech.com
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