职责描述：
1.Performs day-to-day monitoring of system activities, analysis of system utilization and resources, capacity control, performance tuning, coordination of system upgrades or fixes, adding/deleting users from the system, and generates reports as required
2. Resolving Horizontal Application problems i.e. Office, Outlook, IE and etc.
3. Support for Remote Access (VPN, Remote Desktop, wireless)
4. Patches and Updates support for OS & AV.
5. O/S version / Service Pack’s upgrade.
6. Software and Firmware upgrade.
7. Basic network connectivity troubleshooting
8. Resolving Compatibility issues
9. Isolate Problems to local / backend / Troubleshoot and fix problems
10. Detect potential problems and intimate the concern leads or managers both business & IT.
11. Raise tickets with hardware vendors based on warranty availability of the problematic product.
12. Should be able to configure & troubleshoot basic IP & Digital phones.
13. Validate physical damages of assets appropriately before and after providing or taking back an asset provided to an employee.


任职要求：
1. Has experience in System Administration discipline(s) and technologies described in an actual task order proposal.
2. Desktop/Laptop Support
3. Work along with different teams for various activities as required by the company on various initiatives
4. The engineers should be available for QMA / BCPDR drills to ensure support is provided during those respective activities.
5. Good English skills, workable oral english

其他信息


所属部门：IT