PURPOSE 目标:

To provide an inspirational shopping experience, maximising every sale and supporting the Store Management Team in the efficient running of the store.
提供令人鼓舞的店铺销售经验,***化每天的销售额，支持店铺的日常运营

RESPONSIBILITIES 工作职责:

To give the highest standard of inspired customer service at all times.
持续性的为客户提供高品质的服务

To present oneself appropriately and in line with the brand image and company dress code.

个人形象符合品牌标准和公司着装要求

To understand the customer and develop the sale by selecting an appropriate range of options for the customer, providing good product knowledge, overcoming objections and offering appropriate additional items (link selling).
了解客户需求并选择适合客户的销售方式来推介产品。具备良好的产品知识、克服障碍并能提供有效的附加推销

To retrieve customer data to build a data base of customer base
收集客户资料并建立客户资料库

To effectively deal with telephone orders and enquiries, promotional activities in the store
有效处理电话预订、问讯以及店内各种促销活动

To be aware of the procedure for dealing with customer complaints.
知晓如何处理客人投诉的流程

To strive to meet individual sales targets and be aware of store sales targets.
知晓店铺销售目标，并努力达成个人及店铺销售目标

To replenish merchandise ensuring appropriate stock levels are maintained at all times.
及时补充商品以确保店铺的正常运作

To participate in stocktaking as required and to ensure accurate counting of stock.
参与店铺盘点并确保店铺货品数量准确

Ensuring all items are correctly tagged and ticketed.
确保所有的货品都有正确的标签和说明

Assisting with delivery of stock, if required
协助店铺货物送递（如有要求）

To understand and effectively follow all point of sale procedures eg Global Refund, VAT procedures, Customer Compliance, Till procedures (cash handling, credit authorisation, acceptance of cheques, exchanges) etc.
知晓并有效地执行销售所有流程，比如：退款、换货、增值税、客人投诉、备用金 （现金、信用卡授权、订金)等

To be aware of and follow the Company procedures on staff purchases.
知晓并执行公司关于员工内部购买程序

To understand and comply with Health and Safety procedures in the store and participate in health and safety and loss prevention training as required.
知晓并遵守店铺有关健康与安全的程序并参加健康与安全、损失预防的培训（如有要求）

To actively participate in staff training sessions & instore meetings
积极参与员工培训和店内会议

Perform daily in-store cleaning eg dusting of shelvings, touch-point etc.
保证店铺日常的清洁

To carry out any additional duties as directed by the management team.
完成店长或管理层分配的其他任务

To be available to work weekends and public holidays when required.
在必要情况下能周末或者节假日上班

To participate in stock takes outside of normal working hours to ensure a smooth operation at all times.
能在工作时间以外参与货品调配保证店铺运营顺利进行

To carry out any additional duties as directed by the management team.
执行管理人员分配的其他职责

QUALIFICATION AND SKILLS 任职资格及相关技能:

Service-oriented, dynamic, hardworking and willing to learn
具有服务意识,多样化,工作努力有上进心

Excellent communication and interpersonal skills
良好的沟通技巧

Self-motivated and result-driven
自我激励,完成目标

EXPERIENCE 经验:

Minimum 2 years experience in fashion retail industry, preferably at a luxury retailer
至少2年以上时尚零售行业销售经验, 奢侈品行业经验优先