A Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity.


A Solution Engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization.


Help customers and/or partners understand the value of Infobip solutions and services

· Understand the customers’ businesses, knowing exactly which of our solutions and products can help

them evolve their business

· Design new and innovative solutions to meet customers’ business needs

· Collect the technical requirements and design technical solutions and service integration plans

· Handle technical and security questionnaires

· Conduct captivating demos and POCs

· Conduct scoping exercises and provide service quote estimation


帮助客户或合作伙伴了解Infobip解决方案和服务的价值

· 了解客户的业务，准确知道我们哪些解决方案和产品可以帮助他们发展业务

· 设计满足客户业务需求的新颖解决方案

· 收集技术要求并设计技术解决方案和服务集成计划

· 处理技术和安全问卷

· 进行演示和POC

· 进行范围划定的练习并提供服务报价估算


Implement solutions for new and existing customers

· Deliver comprehensive and precise technical documentation

· Configure/customize Infobip solutions to meet customer’s business requirements

· Ensure all projects are delivered on time, within scope and budget, and exceeding customer

expectations

· Conduct consulting and solution enablement sessions for customers and document with meeting
minutes summaries.

· Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for
Answers and other Infobip products


为新老客户实施解决方案

· 提供全面而准确的技术文档

· 配置/定制Infobip解决方案以满足客户的业务需求

· 确保所有项目按时、在范围和预算内交付，并超出客户期望

· 为客户进行咨询和解决方案启用会议，并用会议纪要概述文档

· 为自动回复机器人和其他Infobip产品创建对话式工作流和策略（自然对话流、线框图和模板）


Contribute to internal initiatives and focus on continuous development

· Document solutions and best practices and share them within the department (e.g. through active
participation in the Community of Practice)

· Have an overview of market feature requirements and provide feedback to steer the development of
products’ features

· Maintain a comprehensive understanding of Infobip's products and solutions, both technically and
commercially, staying updated on changes and upgrades


为内部倡议做出贡献并专注于持续发展

· 记录解决方案和实践过程，并在部门内共享相关经验

· 全面了解市场特征需求，并提供反馈以引导产品特性的开发

· 保持对Infobip产品和解决方案的全面了解，无论在技术上还是商业上，保持对变化和升级的最新了解


We expect you:

Your experience of 3 years developed your expertise in pre-sales, tech sales, or similar roles and now you’re looking for a high-growth challenge in a global IT company.




You take proactive and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs).



You are able to present products and ideas with ease, confidence and persistence.



You speak fluently to clients, partners and colleagues alike, and have great command of English and Mandarin.



You are a highly motivated self-starter, who is hungry to win, always looking to push own limits.



You prefer collaborative, fast-paced, entrepreneurial environment. You enjoy travelling to foreign countries, even for a longer period.


我们期望您：

相关行业3年左右解决方案、售前相关经验


您以主动、创造性的方式满足客户需求（即使有时客户可能未意识到这些需求）。

您能够轻松、自信和坚持不懈地展示产品和想法。

您能够流利地与客户、合作伙伴和同事交流，有较高的英语水平。

您是一个高度积极主动、渴望胜利、总是寻求突破自己极限的人。

您更喜欢协作、快节奏、创业的环境。

其他信息
语言要求：英语、普通话
行业要求：全部行业