Accountabilities/主要职责

In charge of 400 service hotlines & in-time public emails feedback , maintain related databases in time
负责全国400服务热线的接听，信息及时登记和回复（咨询，报修、投诉）以及工作日客服邮箱的及时回复。

Handle after-sales service including warranty replacement/inquiries/water leakage., etc
负责全国的售后服务包括质保期内外的故障件替换, 客户产品咨询以及漏水报案等。

Monthly after-sales office spare parts inventory check to ensure warranty replacements.
负责办公室售后备库存的盘点和备货；

Quarterly/Monthly installation reimbursement calculation and customer satisfaction survey
Check.
月/季度核算安装补贴并根据安装单信息完成最终用户的客户满意度调查

Working time: From Monday to Friday (09:30 to 17:30)
工作时间： 周一到周五上午九点半到下午五点半;

Completed other works assigned from line manager on time
按时完成部门领导交代的其他工作。


Requirements/工作要求

College degree or above
大专及以上学历

At least 2-year sales office customer service experience
具有2年以上销售公司客服热线相关经验

Good Characteristics, be patient for customer’s inquiries and better communication skill.
性格脾气好，能够耐心解答客户询问并具有一定沟通技巧

Familiar with office software, have certain English foundation
熟悉相关的办公软件，有一定英文基础

Team spirit and ability to work under pressure and coordination skills
具有较强团队精神，具有一定的压力承受力和组织协调能力

Working Relationships/工作关系
Internal/内部 : Other departments within the company/公司内的其他部门
External/外部: Customer /客户 &The end users

其他信息

行业要求：全部行业
所属部门：Product Development Center