Role & Responsibilities:
1. Be the regional relay/expert/point of contact regarding customer experience solutions: e-Commerce, CMS, Point of Sales (POS), OMS, CRM, CIAM, Clienteling, Payment Solutions and PIM/DAM
2. Drive enablement of the long-term business roadmap for APAC.
3. Govern and sign off the appropriate technical solutions to support sustainability and growth with balance of local demands and regional scalability.
4. Work with IT and Digital teams to define strategic technical vision of APAC products & best practices.
5. Ensures deliverables such as Project Charter, Business Requirements, Functional / Technical design system configuration, System testing etc…
Requirements:
1. Experience in managing IT projects regarding eComm, CRM, clienteling solutions with a strong knowledge of solutions and architectures (especially on Salesforce)
2. Good knowledge of social CRM platform
3. Understanding & knowledge of the tech culture in retail especially Clienteling is mandatory.
4. Ability to balance between business needs and tech stack (during the build and run phases)
5. Project management/business analyst/solution architect/technical or operations management, and experience within a large-size ecommerce experience in an omnichannel environment.
6. Familiarity appreciation strengths weaknesses range digital technologies technology trend
7. Experience working in a multinational environment with complex organizations working across teams with proven track record negotiation
8. Others: Minimum 8 years’ experience field CRM (Salesforce).
9. Possess bachelor’s degree or higher computer science (or equivalent)
10. Professional efficiency in English; French would be a plus.
职能类别：项目经理
关键字：全渠道OmniOmnichannelCRMOMS电商零售Salesforce
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