POSITION SUMMARY and CORE RESPONSIBILITIES

Order-processing for Spare Parts:


Interacts with customers, compan sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing. Duties include:
Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice.

Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents.

Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges

Updates databases with status of returned materials issues and accounts for returns inventory

Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedule


Logistics Operation:


Organizes and handles a variety of logistics issues in a Product environment. Duties involve but are not limited to Customer support, supply chain coordination, import-export licensing, shipment of products, transportation and third-party Logistics management. Participates in process/rating improvement efforts. Assists in developing logistics plans and procedures.

Importation/ Exportation experience/knowledge

HS code classification / Customs element collection experience/knowledge

Logistics experience/knowledge in 3rd party warehousing(WMS), international & domestic transportation,

Fluent in both writing and oral English

Project experience to drive cross functional team to achieve project target

Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.

May coordinate with the suppliers the scheduling of orders subject to critical delivery dates as required.

May review orders for conformance to import & export control and take required action.


Minimum Required Skills and Knowledge:
Logistics/supply chain experience
Customs clearance experience
Direct customer support experience including administrative experience
Orderprocessing experience or an equivalent combination of formal training in data processing, marketing, international business, finance and
accounting, production control or related office and business education.
Project experience with cross functional team
Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with SAP or equivalent ERP product and productivity software desired.

其他信息
语言要求：英语、普通话
行业要求：全部行业