职位详情
五险一金
绩效奖金
带薪年假
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通讯津贴
Senior Service Specialist
What is the job about?
As a Senior Service Specialist, you will apply broad expert technical knowledge and after-sales service to the regional/global market for Grundfos supplied services and solutions. Responsible for maintaining and developing service programs for products, service centres and partners and troubleshooting methodology for new and existing products. Demonstrates high degree of understanding of customer needs.
Your main responsibilities:
* Provide senior level after-sales service technical expertise - at product and system/application level.
* Create and provide service-related product training and technical support to customers and colleagues for new and existing products and their applications.
* Develop Service deliverables in new product introductions
* Analyse failure data and report findings to support corrective action activities
* Life time Maintenance of Service Portfolio and Service Documentation including Service offerings
Your background
We imagine that you have:
* Experience managing defined processes within the service environment
* Possess industry experience within a business environment; experience working in a large manufacturing environment with good understanding of the entire value chain
* Most likely to have 5-6 years of relevant work experience before entering level besides formal education
* Solid knowledge of the plans, processes and activities within the functional area in the service environment
* Good ability to influence others and establish and maintain a broad network within the organisation.
* Possess a great understanding of the relevant systems and regulations where applicable, for the service environment
* English language skills for technical communication (Speaking / Writing)
We look forward to hearing from you.
By clicking "Submit", you consent to Grundfos' use of your personal information for recruitment-related purposes and to the transfer of your personal information to Grundfos China and Grundfos Headquarter located in Europe. We will treat your data in strict confidence in accordance with the Grundfos Privacy Statement, and will use it only for recruitment related purposes.
其他信息
行业要求：全部行业
所属部门：Service
公司介绍
The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.
