Maintenance offering management (contract and maintenance services offering)

Manages and drives the Area maintenance offering, scope and roadmap.
Defines Area offering with key stakeholders by optimizing from the global offering portfolio.
Participates in sales target identification and in defining new target markets and customers.
Plans and supports Units in go-to-market actions of new services
Supports Unit Offering and Sales Development Managers in achieving targets and analyzing and maintaining maintenance offering, -product and pricing data, sales and tendering tools and pricing guidelines
Manages implementation, ramp-up and ramp-down of offerings and new releases within Area
Follows up and takes corrective actions on offering performance and quality.
Collects feedback and competitor data from his/her market.
Collaborates with the global offering team to further develop the offering.
Collaborates with Business Line colleagues in the Units, other Areas, and Global for best practice sharing and driving areas of improvement in maintenance offering
Digital offering management additionally to previous

Develops digital offering and pricing with digital team
Drives implementation of related KONE Way programs and ensures benefit realization
Ensures effective demand planning and forecasting
Follows up and take corrective actions on product performance and quality
Repair offering management additionally to previous

Develops repair sales offering and pricing
Drives implementation of related KONE Way programs and ensures benefit realization
Ensures effective demand planning and forecasting from frontlines to supply lines
Follows up and take corrective actions on product performance and quality
Customer relationship management and sell

Supports units in:
Creating support material for Sales Managers and Salespersons in defining, specifying and communicating KONE benefits and advantages of maintenance offering.
Identifying and describing benefits and advantages of maintenance offering to customers in different segments
Developing marketing activities and campaigns
Participates in customer meetings and events