Position Summary:
支持服务团队完成质保事项的处理，服务销售的报价，合同准备，内部文档整理及服务订单的跟踪交付，提高客户满意度。
To support the service team for implementation of warranty issues, sales quotation, contract preparation, internal documentation and order tracking based on customer satisfaction.

Duties and Responsibilities:
1. 针对服务业务，负责客户与公司内部之间的协调沟通，确保相关业务顺利完成；
Responsible for coordination and communication between customers and internal functions regarding service business to secure relevant business successfully completed.
2. 接听公司售后服务电话，记录、处理客户的投诉和反馈，并完成向国外工厂和销售公司的索赔；
Coordinate to answer company's after-sales service calls. Assist Service Solution Manager to complete registration and treatment of warranty issues as well as closure of official claims toward global factories and sales intercompanies.
Support sales team to complete quotation, contract review and signing for service products. Follow up customer payment and order delivery. Handle corresponding processes in EPR system.
3. 跟踪产品返厂维修的进度，推进维修产品的发运；
Track repairing progress of returning products and coordinate repairing products delivery.
4. 提出质保内现场服务的派工需求，跟进现场服务工作的落实，并对现场服务进行客户回访；
Raise the dispatching request of field service within warraty period. Collect customer feedback on field service quality.
5. 领导交办的其他事项。
Other related work assigned by department head.

Knowledge, Skills and Abilities:
1. 了解机械设备的基本知识；
Have basic knowledge of machinery.
2. 良好的沟通和协调能力，有亲和力；
Good ability of communication, coordination and appetency.
3. 熟练使用MS Word/Excel/PPT等办公软件。
Proficient in office software (MS Word, Excel and PPT etc.).
4. 诚实守信。
A strong sense of professional integrity.

Qualifications, Training, and Experience:
1. 大学本科以上学历，机械等相关工科专业，有真空相关知识者优先；
Bachelor degree or above, mechanical related majors, vacuum knowledge is preferred.
2. 2年以上售后质量或质保从业经验。
2 years of customer service working experience is preferred.

其他信息
语言要求：英语