职位详情
五险一金
补充医疗保险
专业培训
定期体检
带薪年假
带薪病假
弹性工作
13薪
配偶子女险
Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
支持销售到SAP企业云服务交付交接和客户入职
Facilitates service kick off for customers
协助客户启动服务
Ensures periodic service reviews to track the service quality across a range of customers
确保定期的服务评估，以跟踪服务质量的客户范围
Contributes to onboarding/transition projects
为新上线/过渡项目做出贡献
Contributes to the overall service/project delivery according to planned scope, budget, and milestones
根据计划的范围、预算和里程碑，对整体服务/项目交付做出贡献
Supports in de-escalations of critical customer situations
支持关键客户情况的降级
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
配合重大事件管理(MIM)、SAP企业云服务客户办公室团队和SAP产品支持，支持关键客户情况
Executes technical feasibility studies / solution reviews (if applicable)
执行技术可行性研究/方案评审(如适用)
Contributes to customer release and maintenance activities
协助客户放行和维护工作
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services
scope of engagement
在SAP企业云服务的参与范围内，在客户的整个生命周期内支持客户的技术要求
Executes and supports problem management and continuous improvement
执行并支持问题管理和持续改进
Support customer satisfaction surveys
支持客户满意度调查
Reviews SLA service credit cases
审核SLA服务信用案例
Supports commercial change requests
支持商业变更请求
Contributes to the liaison with different SAP stakeholders, esp. (Digital) Customer Engagement Executives involved in the accounts, to ensure success and integration of the customer
与SAP不同的利益相关方保持联系，特别是(数字)客户参与主管，确保客户的成功和整合
Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
根据客户数量或复杂性的增长，支持审核客户状态，并分析是否需要将客户移交给其他团队。
角色需求
Role Requirements
Engineering graduate with minimum 4+ years of work experience in customer facing role (consulting, IT services etc.)
工程专业毕业，至少4年以上客户工作经验(咨询，IT服务等)
Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
出色的客户关注/网络/关系建立/结果驱动/自组织/决策能力
Strong knowledge of IT Service Management, SAP Basis and SAP Application
熟悉IT服务管理，SAP基础和SAP应用
Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
有SAP基础活动的实践经验，SAP发布升级和云客户基础架构更新
Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals are plus
项目管理基础知识，ITIL，精益基础知识优先
Cloud architecture and IT technical infrastructure know-how
云架构和IT技术基础设施知识
Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
不同云解决方案的技术和应用专业知识(最少HEC & S/4HANA)
Understanding of escalation handling and procedures
了解升级处理和程序
Experience in working with cross-cultural and cross-functional teams or individuals
具有与跨文化和跨职能团队或个人合作的经验
Proficiency in English (Written and verbal), additional (local) languages are plus
精通英语(书面和口头)，具备当地语言者优先
职能类别：售前技术支持工程师
关键字：BasisHANACloudSAP
英语熟练
工作地址
HCLTech is a global technology company, home to 221,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion.We have been named a Global Top Employer for 2023 by the Top Employers Institute, for consistency in people practices across the globe. To learn how we can supercharge progress for you, visit hcltech.com
公司介绍
HCLTech is a global technology company, home to 221,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.
Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.
As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.
We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion.
We have been named a Global Top Employer for 2023 by the Top Employers Institute, for consistency in people practices across the globe. To learn how we can supercharge progress for you, visit hcltech.com
