职责描述：
1、 主动监控所有的通讯渠道(电话、电子邮件、传真等)。以英语回答亚太地区国家消费者及医护人员的问题。
Active intake monitoring of all communication channels (phone, email, fax etc.). Accurate response for consumer and healthcare providers’ inquiry from APAC countries in English.
2、 区分客户地区，在系统中记录每例咨询案例，并进行事件分类。
Record every case in the system by different countries and accurately classify the cases.
3、 按照工作流程将分类信息提交至各相关部门，跟进事件处理进程并协调各部门工作，确保事件按时处理完成。
According to the workflow, submit the case to related unit, track it and co-ordinate with different departments to ensure the case is completed on time.
4、 数据资料归档，制作日报/周报等各类运营报告。
Documentation and prepare daily/weekly report.
5、 参与部门培训及考核，熟知如何使用药品及医疗器械，提高医学专业知识。
Join related training and KPI assessment, familiar with product and medical devices and improved medical expertise.
6、 完成项目经理安排的其他工作。
Complete other assignments from reporting manager.
7、 按项目需求，能接受节假日排班工作。
According to the project requirement, can accept shifts on weekends and holiday.

任职要求：
1. 本科及以上学历。护理、医药、健康、生物、化学等医学/科学相关专业。
Bachelor above, major in nursing, medicine, pharmacy, health, biology and chemistry etc.
2. 熟练掌握英语。精通英文写作。
Can speak English fluently. Proficient in English writing.
3. 具备良好的语言组织能力、沟通技巧及客户服务意识。
Have good ability of language, communication skills and customer service awareness.
4. 熟练掌握excel/word/PPT等办公软件，适应各类英文系统操作界面。
Well executed of excel/word/PPT etc office software, adapt to all kinds of English operation / system interface.
5. 性格外向，工作积极主动。有责任心，细心及良好的抗压能力。
Outgoing and proactive. Responsible, careful and good ability to work under pressure.

招聘人数：1人