Major Responsibilities:
Store General Management
• Assist Store Manager in overall managing store sales and service, operation, product and people.
• Act as Store in Charge during Store Manager’s absence
Sales and Service
• Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target
• Ensure a high standard of customer service and experience
• Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers
Operation
• Ensure the store operation standard of the store: operation, stock management, after service, maintenance, CRM
• Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation
Product
• In charge of several métiers / product categories in terms of sales, visual merchandising, inventory control, training, etc.
• Be responsible for market updates and give buying advises to store manager
People development and team management
• Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs
• Motivate team member with individual recognition via sales results, métier management, customer relationship management
• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts
• Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development