Description -

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create!

If you are our Delivery Quality Management in Beijing, you will have a chance to

Responsibilities:

1.Work with delivery teams to: prevent mistakes and defects in services and avoid problems when delivering services to customers, provide confidence that HP and customer qualityrequirements will be fulfilled, focus on issue prevention rather than just control, establish customer and stakeholder needs/expectations, drive the utilization of process management across the local business to deliver consistent results, minimizing variation and maximizing efficiencies.

2.Ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements. Validate that control plans are applied and effective in mitigating know risks.

3.Ensure the Voice of the Customer is represented within the local business. Challenge the SDM with customer experience feedback and input to decisions. Enable and coach all employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

4. Utilize HP aligned systems and tools to assist the Engineering function with Product data and analysis to validate that services continue to meet operational and customer expectations throughout their lifecycle.

Are you a high-performer? We are looking for an individual with:

Qualifications:

1.At least 2 years' experience as IT service delivery management role;

2.Demonstrated ability to develop effective way to proactively monitor the quality and improve the customer experience;

3.A team player who works well with others being respectful to our teammates is a Core Value;

4.A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role;

5.Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture;

6.Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently;